appalling state the holiday place was in when we arrived. They sent us a cheque for £30. It won't buy my son and his fiancée a posh meal anywhere but it'll more than cover a McDonalds, so that's all right then.
Oh, and they sent us a £70 voucher for any holiday we might be mad enough to take with them in future. Anyone want a holiday voucher? We won't be needing it.