Thursday, January 23, 2014

Customer Service FTW!

Dear John Lewis,

Thank you so much for my new television. It's everything I'd hoped for and more - oh, sorry, wait. You didn't make it you just delivered it. Well, thank you for delivering it. Eventually.

I know your delivery drivers are very busy, so getting a phone call at 8.20pm to say they wouldn't be delivering by 9pm was fine. We'd only been waiting since 2pm with the furniture all out of place to make their job easier when they arrived, so no worries there. I was very happy to be given a reason for the delay and "unforeseen circumstances" really clarified things for me. And of course I had the phone call from customer services to look forward to.

Which didn't actually happen, but hey! You're busy people! I understand that. So my three or four (or was it five?) phone calls to find out when our set would be delivered were obviously necessary. And you did give me another delivery date, four days after the first one. Result!

It would have been nice to get the set within the time you specified but the men did come to pick up our old one on time. Punctual or what! And it was only a few hours later that they actually managed to arrive with the telly we were waiting for. How cool is that!

So it's all good and of course an apology is not needed which is just as well really seeing as how we didn't get one.*

Looking on your FaceBook page for the last few months you seem to have a lot of angry people whose deliveries were not on time and who were fobbed off by customer services. All I can say is, what a grumpy lot. Why would anyone expect to get their goods on the day they were promised just because they'd already paid for them?

Sadly we won't be buying anything from you again unless we can pick it up and bring it home ourselves but no hard feelings, eh?


Fairy Hedgehog

 *A few days later I got a phone call from John Lewis; someone had drawn their attention to this blog so they were phoning to apologise.

Wednesday, January 08, 2014

Which laptop?

My Acer TravelMate is dying - James managed to get Windows to work on it again after it completely stopped booting up but all my data has vanished. It's a good job he backed it all up for me recently!

I loved it for it's light weight, long battery life, cool running, and matt screen but the hard drive had to be replaced just before the first year warranty ran out, and a year later it looks like it's gone again.

I think it's time to replace it but I don't know what with. What I really want is the same again but with a hard drive that doesn't die after a year.
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