tag:blogger.com,1999:blog-8289273.post6448985298691479642..comments2023-06-25T11:24:57.244+01:00Comments on fairyhedgehog: Customer Service FTW!fairyhedgehoghttp://www.blogger.com/profile/14141089706966852951noreply@blogger.comBlogger14125tag:blogger.com,1999:blog-8289273.post-57451466140967093902014-02-01T11:58:27.361+00:002014-02-01T11:58:27.361+00:00Lexi, I'm so touched that when you get poor cu...Lexi, I'm so touched that when you get poor customer service you think of me!<br /><br />fairyhedgehoghttps://www.blogger.com/profile/14141089706966852951noreply@blogger.comtag:blogger.com,1999:blog-8289273.post-22181141358928370592014-02-01T11:06:07.721+00:002014-02-01T11:06:07.721+00:00So I succumbed to the bottle of champagne with Wai...So I succumbed to the bottle of champagne with Waitrose delivery offer. Supposed to arrive between 7 and 8 pm. Arrived at 8.30, with no phone call to let me know they'd be late. I was out of food and got very cross. I thought of you, FH :o)<br /><br />Back to Ocado.Lexihttps://www.blogger.com/profile/14404818053292364819noreply@blogger.comtag:blogger.com,1999:blog-8289273.post-46956019696431150002014-01-25T13:55:28.726+00:002014-01-25T13:55:28.726+00:00Gary, I'm afraid you're right!
Simon, I w...Gary, I'm afraid you're right!<br /><br />Simon, I was most sincere ;) Oh and they did listen - my son got a phone call saying they'd seen this blog post (I'm guessing through someone retweeting the link on Twitter) and they'd phone back when I was in. I'm still waiting.fairyhedgehoghttps://www.blogger.com/profile/14141089706966852951noreply@blogger.comtag:blogger.com,1999:blog-8289273.post-90553221115757426282014-01-25T12:32:12.291+00:002014-01-25T12:32:12.291+00:00Do I detect a subtle hint of irony there? I hope t...Do I detect a subtle hint of irony there? I hope they're listening...Simon Kewinhttps://www.blogger.com/profile/11537163555998763769noreply@blogger.comtag:blogger.com,1999:blog-8289273.post-25377978398697882272014-01-25T00:21:04.997+00:002014-01-25T00:21:04.997+00:00Not exactly a glowing endorsement for John Lewis. ...Not exactly a glowing endorsement for John Lewis. These major retailers have to realise that we may have had to take time off from work, change schedules in our lives to cater to them.<br /><br />Customer satisfaction? Those were the days.<br /><br />Gary klahaniehttps://www.blogger.com/profile/08613505424843475639noreply@blogger.comtag:blogger.com,1999:blog-8289273.post-47223042454232516352014-01-24T21:12:09.710+00:002014-01-24T21:12:09.710+00:00stacy, we did indeed!stacy, we did indeed!fairyhedgehoghttps://www.blogger.com/profile/14141089706966852951noreply@blogger.comtag:blogger.com,1999:blog-8289273.post-69072236993649472702014-01-24T20:24:59.230+00:002014-01-24T20:24:59.230+00:00Oh, yikes! Well, you got it eventually, right??Oh, yikes! Well, you got it eventually, right??Stacyhttps://www.blogger.com/profile/03365582623380288038noreply@blogger.comtag:blogger.com,1999:blog-8289273.post-66123599713684218542014-01-24T20:04:54.169+00:002014-01-24T20:04:54.169+00:00I think the mistake is to assume that any service ...I think the mistake is to assume that any service will be good these days.fairyhedgehoghttps://www.blogger.com/profile/14141089706966852951noreply@blogger.comtag:blogger.com,1999:blog-8289273.post-34918420564438006592014-01-24T16:17:30.814+00:002014-01-24T16:17:30.814+00:00Had a delivery recently — although not from John L...Had a delivery recently — although not from John Lewis — timed to arrive between 10.15 and 10.16.<br /><br />Came at 12, just as the echoes of my laughter finally faded.Whirlochrehttps://www.blogger.com/profile/09846196906206886945noreply@blogger.comtag:blogger.com,1999:blog-8289273.post-75298666475921442532014-01-24T09:19:30.240+00:002014-01-24T09:19:30.240+00:00MAJ, this is sadly true. We were very disappointed...MAJ, this is sadly true. We were very disappointed because we had this false image of John Lewis as having excellent customer service but these days they just don't. We even had to queue up to pay for the tv, even though we'd just been talking to a salesman about it. Not quite at the level of Argos but not so far off either. fairyhedgehoghttps://www.blogger.com/profile/14141089706966852951noreply@blogger.comtag:blogger.com,1999:blog-8289273.post-15712151063789346032014-01-24T08:15:27.220+00:002014-01-24T08:15:27.220+00:00Make that "care" for their customers. :)...Make that "care" for their customers. :)MorningAJhttps://www.blogger.com/profile/04719744167307369768noreply@blogger.comtag:blogger.com,1999:blog-8289273.post-46500554416032486052014-01-24T08:14:52.278+00:002014-01-24T08:14:52.278+00:00Sadly, they can afford to treat people like this b...Sadly, they can afford to treat people like this because nobody else is bothering with customer service either. The first company that shows consistent are for its customers will make a fortune!MorningAJhttps://www.blogger.com/profile/04719744167307369768noreply@blogger.comtag:blogger.com,1999:blog-8289273.post-1355647143272057532014-01-23T18:40:09.076+00:002014-01-23T18:40:09.076+00:00I was very surprised because they've always be...I was very surprised because they've always been so good.fairyhedgehoghttps://www.blogger.com/profile/14141089706966852951noreply@blogger.comtag:blogger.com,1999:blog-8289273.post-37699031738615616402014-01-23T16:54:33.936+00:002014-01-23T16:54:33.936+00:00John Lewis rapped sharply over head with wand.
Th...John Lewis rapped sharply over head with wand.<br /><br />They really can't afford to let standards slip like this, not with Amazon ever looming larger. JL are currently trying to lure me back to Waitrose.com with a bottle of champagne, but Ocado is so good and the one time I tried Waitrose deliveries they weren't...Lexihttps://www.blogger.com/profile/14404818053292364819noreply@blogger.com